ORDERS

To place an order, please follow the instructions below:

1. Select the item you like, select the size you would like to purchase.
2. Click ‘add to bag’. You can add as many items as your like to your bag before proceeding to payment.
3. To proceed to payment click the shopping bag on the top right of the screen and proceed to the checkout.
4. Enter the required information to complete your purchase.

1. Go to MY BAG (this can be found at the top right-side of the website).
2. Select ‘View and edit bag’.
3. Enter the Discount Code into the Discount Codes box.
4. Select Apply Coupon and your discount will be applied.

We often have sales and seasonal discounts, please sign up to our newsletter and follow us on social media to receive information about our latest updates.

We are not able to edit the order once you have placed it, as our warehouse team works hard to ensure your order is processed and dispatched as quickly as possible. You can, however, amend your order as much as you like before you proceed to checkout.

If you wish to cancel your order, we recommend contacting us at help@ego.co.uk as soon as possible. We will only be able to cancel orders that have not yet been processed by our warehouse team.

If the order has already been processed, you are welcome to return the items for a refund once you receive them. Please follow our return steps to do this.

We work on orders to dispatch as soon as placed according to the postage selected upon checkout unless the orders item is on pre-order.

Once the product you have purchased on pre-order arrives in stock, we aim to send this out next working day on your chosen method of delivery at time of ordering.

All preorders are subject to a dispatch date change. Should this occur, you should be advised via email where you may cancel your order for a refund or await the new dispatch date.

You can contact help@ego.co.uk to find a suitable solution

As you have paid only a single shipping cost for an order, they have to ship together, should you wish to split an order, feel free to contact us at help@ego.co.uk to pay for any additional shipping cost as applicable

Unfortunately, EGO is unable to provide information on potential customs fees for shipping outside of the UK. All customs fees must be paid by the customer and will not be covered by EGO. Customs fees are assessed at the carrier's discretion and in accordance with local legislation. We advise contacting your local customs office for more precise information so that you’re not surprised if there are any unforeseen delivery fees on your end.

If you're missing some items from your order, it's possible that it was sent in more than one package. If your order was large, this is probably the case.

Please double-check the invoice in your parcel bag as well. It will specify which items are in the package.

Please get in touch with us HERE if you haven't received everything you ordered within 7 days.

FYI: Please mention your order number and the names of the items missing to avoid any delays in the resolution. 

Your order might have failed if it has been placed in payment review.

Please get in touch with us as soon as you can if money has been deducted from your account and you haven't received an email confirming your order.

You can be assured that shopping with EGO is safe!

Your personal information is treated with care and is only transferred over to us via a secure server connection, no financial information is held on our systems. We are a member of ‘Verified by Visa’ and ‘Secure by Mastercard’ which provide additional security when using your payment cards for online purchases.

After placing your order, you will be taken to a message that contains an order confirmation and your order number. You will also receive an email with this information; please be patient as it may take up to 15-20 minutes to appear in your inbox. You will receive a follow-up email to let you know that your order has left the warehouse and is on its way to you.

FYI: If you have not received a confirmation email, please check your spam folder before contacting us.

A confirmation email for your order will arrive shortly after you put it. Please add (Email) to your contacts list to make sure this reaches your inbox; otherwise, your confirmation email might end up in your Junk/Spam bin. Please get in touch with us if you haven't received your order confirmation email.

We'll start working on your order as soon as you place your purchase because we know you need it quickly!

Unfortunately, because it is already being processed at the warehouse (literally within seconds! ), we will be unable to make any changes. You must place a new order or return any unwanted products.

Unfortunately, we do not provide an exchange service. Simply return your item(s) and place a new order.

Once we get your Unwanted items, we will complete your return. If you need help figuring out How To Return, click here.

If you suspect that you have received an incorrect size then please contact our Customer Care Team before returning any items within seven days of receiving your order, we will advise you on how to proceed further.

You can reach out to us via our help desk at help@ego.co.uk or via private message on Instagram, Facebook or Twitter.

Please do not forget to send the following to avoid any delayed resolution to your query:

-The physical items received
-The packaging it came in
-An image of the size on the box
-An image of the size on the sole (If Shoes)
-An image of the tag (If Clothes)
-The paper invoice that came inside the parcel

We will advise you on how to proceed further to avoid any inconvenience.

Note: If you return the wrong item without first contacting us, we will have to dispose of it because we were unaware that you received the item in this condition, and no refund will be issued for such returns.

Please do not use any incorrect items after finding the fault as we will be unable to provide a refund or replacement.